FAQ

All season ticket purchases and additional ticket purchases are final sale and are nonrefundable.

As a subscriber you have the ability to exchange into the other night of the same show title. All exchanges are processed at the stanley theatre box office in person with your current tickets in hand. Refunds, gift cards or a credit on your account are not an option. Ticket exchanges can be processed starting 60 days prior to the show and up to 2 business days prior to the performance.

Yes, we go by both names.

Our box office and staff are located at 258 Genesee St. Utica, NY 13502. We are directly across from The Stanley Theatre. All our productions take place at the historic Stanley Theatre.

Well, that is easy! We love adding new subscribers to our amazing group. To become a Broadway Utica subscriber you must purchase your seat in full prior to the first show of the season. New subscribers are usually notified in the summer and they can pick from any seat available.

To be a Broadway Utica subscriber there are many perks. When you are a subscriber you can pick whether or not you are a night 1 or night 2 ticket holder. You sit in the same seat each performance night. As a subscriber you can purchase additional tickets to certain shows at a discount for family and friends. You can also interchange your nights if you have a scheduling conflict. Broadway Utica subscribers get early access to purchase non-season shows before the general public.

All requests are processed directly at the broadway utica box office or by phone at 315-624-9444. Subscribers also can indicate it the order summary form along with your invoice. Subscriptions must be paid in full prior to processing a seat change. A request mid-season or after the first show performance is processed at the stanley theatre box office on a show by show basis. You are required to have your original tickets.

Contract terms with producers and production companies prohibits Broadway Utica from issuing refunds therefore ALL SALES ARE FINAL. By purchasing tickets through Broadway Utica and our ticketing platforms you agree to not dispute or otherwise seek a credit card chargeback in lieu of not receiving a refund. Ticket exchanges/ Gift card options may be offered on a show by show basis (subject to availability) for a $5 per ticket Exchange Fee.

Broadway Utica has ticketing fee’s that consist of Online Fee, Processing Fee, Shipping/Mail Fee, Restoration Fee. Our online fee only pertains to tickets purchased from BroadwayUtica.org and each ticket purchased has this fee associated to it. Processing Fee is associated to each ticket purchased and does not matter the method it was purchased (Phone, Internet and In-person). There is a mail fee associated to tickets purchased during that transaction. If you purchase a ticket within 7 days of the performance date online your ticket will be in will call and the fee will still be applied. There is no fee for will call or local pick up at the office. Restoration goes directly to the historic Stanley Theatre for general maintenance and improvements.

• Purchase in person at The Stanley Box Office (Processing and Restoration Fee’s apply)
• Purchase by phone at 315-724-4000 (Processing and Restoration Fee’s apply – Mail fee optional)
• Purchase by internet at www.Ticketmaster.com (Processing, Restoration, Mail/ Will Call and Internet Fee’s apply)

Tickets for Broadway Utica can only be purchased at www.Ticketmaster.com or by calling the Stanley Box Office at 315-724-4000– WE DO NOT SELL ON ANY OTHER PLATFORMS. Buyers, please be ware that you are on our website only or calling our numbers only. We do not sell our tickets to other platforms or use (800) numbers.

Accessible seating to accommodate wheelchairs and other needs are not available online. To purchase accessible seating please call 315-624-9444 during normal business hours.

PARKING LOT LOCATIONS

• Utica City lot, adjacent to the Stanley Theatre (No Charge During the Show)
• Delta Hotels by Marriott Utica ($, Washington Street Parking Garage)
• Parking lot adjacent to Utica City Hall (1 Kennedy Plaza)
• Parking lot behind office building located at 258 Genesee Street
• Quanterian Building parking lot (266 Genesee Street)
• M&T Bank parking lot (233 Genesee Street)
• Church Behind Stanley Theatre (No Charge During The Show)
• City of Utica parking lot on the corner of Union and Blandina Streets

Tickets can be sold at face value to whomever you wish. Broadway Utica strongly suggests you know the person to eliminate a potential scam. You paid for your subscription, so you have the ability to give them to a family member or friend. You can donate tickets back to Broadway Utica at 315-624-9444 to be used toward our STUDENTS ON BROADWAY program that provides complimentary tickets to our youth in our area.

There are two ways you can purchase a gift card 1) purchase online HERE or 2) call our office at 315-624-9444 during normal business hours. Gift Cards never expire and can be used towards shows and subscriptions. Gift cards must be redeemed in person at time of purchase.

Contact the Stanley Theatre box office to purchase additional in season tickets at 315-724-4000. Subscribers receive a discount that varies by show for each ticket purchased. Subscribers receive early access to purchase prior to the on sale date for the general public. Please check broadwayutica.org for up to date show information.

There is absolutely no smoking or vaping in the theatre. There are also no breaks within the performance time to leave the theatre to do such activities.

Unfortunately, if you arrive to the theatre late you will have to wait until management and ushers are able to seat you. Several shows have a late seating policy and can be up to 15 minutes into the performance. We recommend arriving at least 30 minutes prior.

No outside food or water is allowed into the theatre. The theatre does have concession and is available for purchase.

General rule of thumb is everyone needs a seat. Most performances are family friendly but please research the show prior to attending. We recommend that 5+ is the best age to bring children into the theatre but ultimately your decision. All children will need a ticket when attending a performance. We offer student discounts in person only. If your child is under 20lbs and able to sit on your lap or be worn, a ticket is not necessary.

Wear what makes you most comfortable! The theatre is a night out and most tend to use it as an excuse to get all dolled up. Suits, tuxes and ballgowns are not necessary nor encouraged but something more business like is preferred. Jeans are welcomed too!

Due to the expansion of touring Broadway and to accommodate each city, we no longer can have a choice in which days we would like the performance on. Labor laws and rest times are strictly enforced by the show and unions and we abide by those rules as well. We do our best to make them mid-week performances, but ultimately it comes down to routing.

In order to be a Broadway Utica subscribers and receive all the perks and discounts you must by the series upfront before the start of the first performance. You will have the same seat each performance which makes things much more easier for you. If you wish to not be a subscriber you can always buy tickets as you wish for certain theatricals. The cost is traditionally higher for this option.

Cash refunds are never an option for any reason including weather, medical, etc. As a subscriber you have an opportunity to exchange into a different show night. All ticket holders can sell their tickets for face value or less. We will do our best to accommodate your needs, but it is ultimately the shows decision.

Bathrooms are on each level of the Stanley Theatre including basement, lobby and mezzanine. All handicap accessible bathrooms are located on lobby level.

There is an elevator located in the “South Wing” of the theatre and can be used anytime 30 minutes prior to the performance until the end of the performance.

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